The Clearwater Team

We're a friendly team with a wealth of knowledge and experience behind us. Get in touch with any of us today and we'll be happy to help as soon as we can.

Tracey Stones

Company Director

tracey@clearwaterfs.co.uk

Sharon Roberts

Office Manager

sharon@clearwaterfs.co.uk

Jacqui Russell

Mortgage Administrator

info@clearwaterfs.co.uk

Nadia Al-Nasairi

Mortgage Administrator

info@clearwaterfs.co.uk

Tracey Stones

Company Director

tracey@clearwaterfs.co.uk

Tracey is a fully qualified independent adviser who has access to thousands of lenders and the associated products such as insurances, enabling her to provide clients with the best and most suitable products for them.

Tracey runs the business, and works with Sharon in managing the administration.

Sharon Roberts

Office Manager

sharon@clearwaterfs.co.uk

Sharon joined Clearwater Financial Solutions in September 2013, supporting Lisa with all mortgage and insurance administration, and liaising with clients. She has over 15 years experience working in the finance and banking industry, and uses her knowledge to offer excellent service to our clients and support to the team.

Jacqui Russell

Mortgage Administrator

info@clearwaterfs.co.uk

Jacqui joined Clearwater in August 2017, supporting the team and offering outstanding customer services. Jacqui has over 20 years’ experience working in the finance and banking industry, and uses her knowledge to offer excellent service to our clients and support to the team.

Nadia Al-Nasairi

Mortgage Administrator

info@clearwaterfs.co.uk

Nadia joined Clearwater in 2014 to support the team with Mortgage Administration. She offers outstanding customer services, and is always very willing to offer help to the Clearwater clients.

Complaints

If you wish to register a complaint, please write to:

Clearwater Financial Solutions,
1 Merlin House, Langstone Business Park
Newport, NP18 2HJ
Wales, United Kingdom

Or telephone:

Newport Office
01633 415447

Tracey Stones
07977 255 727

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567.