About Us

Who are Clearwater?

Who are Clearwater?

Clearwater Financial Solutions offers professional Independent Mortgage Advice. We will make the process as stress free as possible, and all in a language that you can understand. We don’t just offer one financial product; we search the whole market ensuring we find the best mortgage for you.

With over 20 years experience, Tracey Stones started Mortgage advising for Bradford & Bingly Estate Agents after qualifying for CEMAP (The Certificate in Mortgage Advice and Practice) in 1999. Tracey then branched out and established Clearwater Financial Solutions in Nov 2003. Clearwater is based in Newport and Chepstow, and has clients all over the UK; many in Bristol, Cardiff and London. Tracey is happy to have appointments in the office or if more convenient visit you in your own home.

We work with local agents

Clearwater Financial Solutions are pleased to be working alongside both Smooth Moves and Kingston Newell Estate Agents in Newport and Properts of Chepstow. Click the images to visit their websites.

Smooth Moves
Kingston Newell

The Clearwater Team

We’re a friendly team with a wealth of knowledge and experience behind us. Get in touch with any of us today and we’ll be happy to help as soon as we can.

Tracey Stones
Tracey Stones

Company Director

07977 255727

tracey@clearwaterfs.co.uk

Tracey is a fully qualified independent adviser who has access to thousands of lenders and the associated products such as insurances, enabling her to provide clients with the best and most suitable products for them. Tracey runs the business, and works with Sharon in managing the administration.

Sharon Roberts
Sharon Roberts

Office Manager

Contact Us
sharon@clearwaterfs.co.uk

Sharon joined Clearwater Financial Solutions in September 2013, supporting Tracey with all mortgage and insurance administration, and liaising with clients. She has over 15 years experience in the finance and banking industry, and uses her knowledge to offer excellent service to our clients and support to the team.

Jacqui Russell
Jacqui Russell

Mortgage Administrator

Contact Us
info@clearwaterfs.co.uk

Jacqui joined Clearwater in August 2017, supporting the team and offering outstanding customer services. Jacqui has over 20 years’ experience in the finance and banking industry, and uses her knowledge to offer excellent service to our clients and support to the team.

Nadia Al-Nasairi
Nadia Al-Nasairi

Mortgage Administrator

Contact Us
info@clearwaterfs.co.uk

Nadia joined Clearwater in 2014 to support the team with Mortgage Administration. She offers outstanding customer services, and is always very willing to offer help to the Clearwater clients and team.

From the beginning

Tracey Stones set up Clearwater in November 2003. With over 20 years’ experience Tracey started Mortgage Advising after qualifying in 1999. Since the initial set up the company has gone from strength to strength, resulting in progressive expansion.

Clearwater now provides Mortgage Advice to several different Estate Agents, with clients in Newport, Chepstow, and surrounding areas along with other areas across the UK.

Our commitment to you

We’re highly experienced in providing ongoing support throughout the process of applying for a Mortgage. We always focus on delivering an outstanding service.

We offer flexible appointment times and locations, and we are always available to offer clear and friendly advice.

See what our clients have said about us
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Complaints

If you wish to register a complaint, please write to:

Clearwater Financial Solutions,
4 Pwllmeyric Close, Chepstow,
NP16 6LQ Wales, United Kingdom.

Or telephone:
Chepstow Office
01291 428550
Tracey Stones
07977 255 727

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.